Service Request Ticket

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Service Request Information

CONTACT	Name	Mauro, Kristin	Date	Nov 24, 2020 09:08 AM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	maurok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200315 (opens in a new window)	Bldg/Room	VICK 104
	Service Tag	225DZ33	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	225dz33	Location	Amber Deets
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:C3:9B
	Wireless NIC	08:5B:D6:6F:B8:B9

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	akarkanen17@wou.edu	88925

Tracking

Entered by	Date	Memo
Alix Karkanen			Email Public
Entered by	Date	Memo
Alix Karkanen	Jan 27, 2021 01:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alix Karkanen	Jan 27, 2021 01:04 PM	20200315 is the laptop, which they already had, monitor confusion? Unsure, but resolved now I believe, closing this.	Add Attachment
Stephanie Magee	Jan 27, 2021 09:20 AM	Task reassigned to Alix Karkanen.	Add Attachment
Stephanie Magee	Jan 27, 2021 09:20 AM	we could not find 20200315 but found 20200299, so we gave it to her. these tickets are getting too confusing & causing us issues.	Add Attachment
Lourdes Salazar	Jan 25, 2021 09:36 AM	You will need to take her new monitor with you.	Add Attachment
Lourdes Salazar	Jan 25, 2021 09:29 AM	**This is an email** My office is located in the Advising Center and I will meet the tech at the front door.	Add Attachment
Lourdes Salazar	Jan 25, 2021 09:29 AM	Task reassigned to Peter Puettmann.	Add Attachment
Lourdes Salazar	Jan 25, 2021 09:29 AM	**This is an email** Good morning, I'm not sure how to set the monitor up, it is possible for someone to come to my office to help me? I also need assistance with setting up my docking station. Thank you, Kristin	Add Attachment
Alix Karkanen	Jan 21, 2021 10:39 AM	Task reassigned to Stephanie Magee.	Add Attachment
Alix Karkanen	Jan 21, 2021 10:39 AM	Kristin will be picking this up 9am on Monday morning!	Add Attachment
Alix Karkanen	Jan 21, 2021 10:12 AM	Task reassigned to Alix Karkanen.	Add Attachment
Alix Karkanen	Jan 21, 2021 10:12 AM	emailing now	Add Attachment
Alix Karkanen	Dec 28, 2020 01:52 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Dec 28, 2020 01:52 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Dec 28, 2020 01:52 PM	mon now 20200299, desk please let them know, on my desk for pickup	Add Attachment
Katherine Reynoso	Dec 16, 2020 04:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 16, 2020 04:16 PM	I'm going to close this.	Add Attachment
Katherine Reynoso	Dec 16, 2020 03:32 PM	She picked up this items. She'll need help installing the monitor with the dock. She picked them sometime Tuesday. I don't think she brought back her old stuff.	Add Attachment
Katherine Reynoso	Dec 16, 2020 03:28 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Peter Puettmann	Dec 07, 2020 10:49 AM	Sent availability for setup	Add Attachment
Stephanie Magee	Dec 04, 2020 10:17 AM	**This is an email** Good morning, I am currently on the list for replacement and my laptop (WOU #20130479) is beginning to fail more often. In the last few days, the following things have occurred. In Gmail, I cannot attach documents from the desktop. I can attach documents using Google drive. During two presentations this week, I was unable to move my slides forward. It seemed to freeze. For one presentation I used PowerPoint. Hoping to avoid that happening again I used Google slides for my second presentation. I'm unsure what the best solution is during the waiting period. Please advise the best way to move forward. Thank you and I hope you have a great day! Warm regards, Kristin	Add Attachment
Alix Karkanen	Nov 24, 2020 09:08 AM	laptop 20200315 doc 20200351 no mon until dec	Add Attachment