Service Request Ticket

Service Request Information

CONTACT	Name	Compton, David	Date	Nov 30, 2020 10:49 AM
	Department	Admissions Office	Phone	88571
	Location		Email	comptond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190872 (opens in a new window)	Bldg/Room	PP
	Service Tag	4BX4T13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4BX4T13	Location	Facilites
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:98:09:57

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Dec 23, 2021 01:55 PM	Task reassigned to Michael Ellis.	Add Attachment
Michael Ellis	Dec 23, 2021 01:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Nov 30, 2020 10:49 AM	Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20190872 User associated with device: MASH\comptond How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment