Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Nov 30, 2020 10:50 AM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160830 (opens in a new window)	Bldg/Room	SH Crows Nest
	Service Tag		Description	iMac 21.5in w/Retina 4K, 3.1GHz Quad-core i5 #Z0RS
	Serial No.	D25TG0TRGG7F	Location	iMac Crows Nest Music Station, Dirk Freymuth/AIC
	CPU	2GHz Intel Core Duo
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS OSX 10.* comes pre-installed with iLife '11; Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; TRANSFER from W#20101341 SR63376 APRIL2017: Logic Pro X from Music25 user license(ManagedDistribution via JAMF), Finale25 P0103336 MUSIC license, Pro Tools v12?(talk to Dirk), other titles requested: Melodyne(Celemony), Ableton Live, Isotope bundle, and Universal Audio
	Wired NIC	A8:60:B6:2B:1F:79
	Wireless NIC	58:40:4E:EA:F7:A8
	Bluetooth NIC	58:40:4E:EA:F7:A9

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Dec 23, 2021 01:56 PM	Task reassigned to Michael Ellis.	Add Attachment
Michael Ellis	Dec 23, 2021 01:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Nov 30, 2020 10:50 AM	Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20160830 User associated with device: W20160830\lab226 How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment