Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Nov 30, 2020 10:51 AM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130107 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
	Serial No.	D25L60QCDNMM	Location	PDR
	CPU	Intel Core i7(3.1GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297
	Wired NIC	10:DD:B1:EC:95:61
	Wireless NIC	8C:2D:AA:5C:09:57
	Bluetooth NIC	8C:2D:AA:5C:09:58

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 25, 2021 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 25, 2021 03:28 PM	It's done.	Add Attachment
Katherine Reynoso	Jan 25, 2021 03:10 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Nov 30, 2020 10:51 AM	Sophos Central Event Details for Western Oregon University What happened: Malicious connection detected: 'C2/Generic-A' at '/Library/Apple/System/Library/StagedFrameworks /Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.Networking.xpc/Contents/MacOS /com.apple.WebKit.Networking' (Technical Support reference: 1289650999) Where it happened: W20130107 Path: /Library/Apple/System/Library/StagedFrameworks/ Safari/WebKit.framework/Versions/A/XPCServices/ com.apple.WebKit.Networking.xpc/Contents/MacOS/ com.apple.WebKit.Networking What was detected: C2/Generic-A User associated with device: W20130107\wouloaner How severe it is: High	Add Attachment