Service Request Ticket

Service Request Information

CONTACT	Name	Gouger, Debra	Date	Dec 01, 2020 11:52 AM
	Department		Phone	88293
	Location		Email	gougerd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130040 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F57P7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Design&Web Prem CS6 WIN from P0091622; TRANSFERRED TO ROXANNA MARVIN SEPT2071 [Adobe CC201* Named user from UCS order #8625 ]
	Wired NIC	B8:CA:3A:A2:E3:F8

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 04, 2020 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 04, 2020 02:54 PM	Copier code was not input-ed	Add Attachment
Katherine Reynoso	Dec 03, 2020 03:05 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Peter Puettmann	Dec 01, 2020 11:52 AM	Student worker Grace Bell in Todd 211 (works for Debra G) cannot print to the TriColor, the color ricoh copier. I can see that the copier knows its being sent something because the doc will show up in the print log with the error PRINT DATA ERROR	Add Attachment