Service Request Ticket - # 76720

Service Request Information

CONTACT Name Hoffman, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2020 01:14 PM
Department Financial Aid Phone 88686
Location Email hoffmanr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141181[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag GXYKV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. GXYKV42 Location Michael Ellis is borrowing

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017

Wired NIC 98:90:96:D9:B9:C6

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Jul 07, 2021 04:53 PM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Jul 07, 2021 04:52 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jul 07, 2021 11:31 AM 
reimaging the computer
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Lauryn Aronson Jul 07, 2021 11:28 AM 
turns out he'd already turned it in; the computer was on the loaner shelf. updated inventory again
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Lauryn Aronson Jul 07, 2021 11:02 AM 
emailed him to ask if he could bring his computer in. also updated inventory for 20141181[Edit Inv] to reflect that he has this computer
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Alix Karkanen Dec 01, 2020 01:14 PM 
****This is an email****
Sophos Central Event Details for Western Oregon 
University

What happened: We could not clean up a threat.

Where it happened: W20141181

Path: 
C:\Users\hoffmanr\AppData\Local\Google\Chrome\U
ser Data\Default\Cache\f_0028ad

What was detected: Mal/ExpJS-N

User associated with device: MASH\hoffmanr

How severe it is: High

What Sophos has done so far: We attempted to 
clean up (unless the threat is on a Linux 
computer).

What you need to do: In the Sophos Central 
Admin console, go to the Alerts page and find 
the threat alert. Click on the threat name to 
see details and cleanup advice on the Sophos 
website. Then go to the affected computer and 
clean up the threat manually.


Help sources:

Sophos Central specific articles: 
https://community.sophos.com/kb?TopicId=9000.

Sophos Central Frequently Asked Questions (FAQ) 
- https://community.sophos.com/kb/en-us/119598.
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