Service Request Ticket

Service Request Information

CONTACT	Name	Thompson, Annika	Date	Dec 02, 2020 01:26 PM
	Department	VP Academic Affairs/Provost	Phone	89407
	Location		Email	thompsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150272 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	1K5GH72	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B7:31
	Wireless NIC	80:00:0B:D4:BA:3E
	Bluetooth NIC	80:00:0B:D4:BA:42

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 11, 2021 09:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Feb 11, 2021 09:49 AM	Replaced, and Old is going to PDR	Add Attachment
John Rushing	Feb 09, 2021 04:44 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Jan 12, 2021 03:22 PM	Back in inbox, she is contacting her director to see about a replacment.	Add Attachment
John Rushing	Jan 12, 2021 03:22 PM	Replaced WiFi card, same issue happening.	Add Attachment
Lourdes Salazar	Dec 15, 2020 11:58 AM	Brought back on 12/5. In inbox	Add Attachment
Stephanie Magee	Dec 03, 2020 10:00 AM	Picked up :)	Add Attachment
John Rushing	Dec 02, 2020 03:53 PM	Dell command update is running on it. It is on the back counter in ITC 007.	Add Attachment
John Rushing	Dec 02, 2020 01:26 PM	It may need Dell Command Update ran on it.	Add Attachment
John Rushing	Dec 02, 2020 01:26 PM	The computer keeps going into Airplane mode. And the Laptop is getting a licensing warning.	Add Attachment