Service Request Ticket - # 76730

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2020 09:43 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200316[Edit Inv] (opens in a new window) Bldg/Room COT 110
Service Tag JLZCZ33 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. jlzcz33 Location Cara Groshong

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:57:B8


Wireless NIC 08:5B:D6:6F:B8:4B


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Mar 23, 2021 11:42 AM
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Mar 23, 2021 11:42 AM
I have brought back old computer and monitor. 
Delivered dock and new monitor. 
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Lourdes Salazar Mar 22, 2021 09:44 AM
****This is an email****
I forgot to give you my cell number; 503-569-2294
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Lourdes Salazar Mar 22, 2021 09:15 AM
Task reassigned to Katherine Reynoso.
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Lourdes Salazar Mar 22, 2021 09:15 AM
Hi Lourdes,

I can't be in the Cottage today or tomorrow, but if you want to get it done, I'm OK with you doing while I'm not there. It would be great to have it done so I can get to work right away on Wednesday! I'm only there one day a week, so it's always a bit hectic...

There will be a staff person there both days to let you into the Cottage and my office, so I can let them know you're coming. If you have any questions while you're there, you can call my cell. 😊 Let me know if you'd like to do that and which day, I'll give you the staff person's name and let them know you'll be there.

Thank you!
Cara Groshong
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Lourdes Salazar Mar 22, 2021 08:54 AM
****This is an email****
Good morning,

I’ll be there by 8:30 on Wednesday morning, will that work? I also have a docking station that I’d like to have installed and we need to disconnect the desktop computer.  I have a stand on my desk that holds two monitors, and I'd like to swap out the oldest one with this new one, so that means we need to disconnect the stand to attach to the monitor stand I have.

Would someone be available to do it all at one time Wednesday morning? Or any time Wednesday really, I'll be there all day.

Thank you!
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Lourdes Salazar Mar 22, 2021 08:34 AM
emailed 3/22 asking to set up time for meetup. 
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Lourdes Salazar Feb 11, 2021 04:10 PM
Task reassigned to New Equip. Setup.
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Alix Karkanen Feb 02, 2021 01:46 PM
Can someone work out a time to meet with Cara and 
get this resovled? The extra doc is 20200352[Edit Inv], with 
her monitor on my desk
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Alix Karkanen Feb 02, 2021 01:44 PM
Task reassigned to UCS Tech.
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Alix Karkanen Feb 02, 2021 01:44 PM
****This is an email****
Hi,

Yes, I do have a docking station, which I'm 
using from home with my latptop. But I need one 
for my office as well, I still have my old 
desktop at my office. My office desk set-up is 
horrible for transporting a computer/docking 
station every time I go to work on campus. The 
plug-in is behind the desk and inaccessible. 
Not sure how to resolve that.

I need to set up an appointment time to have 
the old desktop removed and the new docking 
added. You also have a monitor with a camera 
ready, and I'd like to have that delivered to 
my office too, it will replace one I currently 
have that the camera doesn't work. Lots of 
shuffling...

I'll be on campus this coming Friday, if that 
works for a student to help me get this all 
sorted. Otherwise, I'm in the office on 
Wednesdays (just not this week).

Hope that all makes sense. Thanks for all your 
help!
Cara Groshong
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Alix Karkanen Jan 21, 2021 10:07 AM
Task reassigned to Alix Karkanen.
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Alix Karkanen Jan 21, 2021 10:07 AM
just emailed!
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Alix Karkanen Dec 28, 2020 01:37 PM
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Dec 28, 2020 01:37 PM
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Dec 28, 2020 01:37 PM
desk, please let cara know she can come pick up 
her monitor
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Alix Karkanen Dec 28, 2020 01:36 PM
monitor now 20200295[Edit Inv]
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Katherine Reynoso Dec 09, 2020 04:10 PM
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 09, 2020 04:10 PM
She picked it up. I made sure she had admin rights. 
Will need to pick up old computer.
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Stephanie Magee Dec 08, 2020 10:01 AM
emailed 12/8
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Katherine Reynoso Dec 07, 2020 04:26 PM
Task reassigned to Katherine Reynoso.
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Alix Karkanen Dec 04, 2020 09:43 AM
laptop 20200316[Edit Inv]
doc 20191018[Edit Inv]

no mon yet
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