Service Request Ticket

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Service Request Information

CONTACT	Name	Habermann, Megan	Date	Dec 04, 2020 01:02 PM
	Department	Student Engagement	Phone	88659
	Location		Email	habermam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170878 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	HZB10N2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	HZB10N2	Location	Loaner\|\| Ready to go, on shelf
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:10:54:29
	Wireless NIC	10:F0:05:EB:36:79
	Bluetooth NIC	10:F0:05:EB:36:7D

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 16, 2020 01:38 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Dec 16, 2020 01:38 PM	I'm going to merge this with another ticket for Meeting Matrix. SR 76614	Add Attachment
Katherine Reynoso	Dec 15, 2020 11:30 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Dec 04, 2020 04:40 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Dec 04, 2020 04:40 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Dec 04, 2020 04:40 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katherine Reynoso	Dec 04, 2020 04:40 PM	I called her and she explained the probably a little more. It seems like the H and I drive are trying to connect off campus, and won't let the user save files. John should have experience with this. We just need to disconnect the drives.	Add Attachment
Katherine Reynoso	Dec 04, 2020 04:38 PM	I took a look and it worked just fine for me.	Add Attachment
Stephanie Magee	Dec 04, 2020 01:02 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Dec 04, 2020 01:02 PM	Needs it back on Monday, I left it in Inbox. Could you take a peak at it if you have time?	Add Attachment
Stephanie Magee	Dec 04, 2020 01:02 PM	**This is an email** Hello, My laptop appears to be unable to save microsoft office files or attach saved files to emails. Would it be possible to have this looked at Friday, December 4? I will be on campus and can drop my laptop off, but will need it back if possible since I telecommute Monday-Thursday. Thank you, Megan	Add Attachment