Service Request Ticket

Service Request Information

CONTACT	Name	Feuling, Michael	Date	Dec 04, 2020 01:04 PM
	Department	Athletics	Phone	88449
	Location		Email	feulingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181458 (opens in a new window)	Bldg/Room	NPE Main Office
	Service Tag	JDFKJT2	Description	Dell Latitude 5300 laptop(i5-8365U, 1.6GHZ quad)
	Serial No.	JDFKJT2	Location	Michael Gonzalez Main office
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:54:E8:00:F7:A7
	Wireless NIC	3C:F0:11:CD:1A:68

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Aug 17, 2021 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Aug 17, 2021 10:44 AM	This laptop is now with Michael Gonzalez and will be used within the main office.	Add Attachment
Lauryn Aronson	Jul 21, 2021 02:38 PM	reimaged	Add Attachment
Lauryn Aronson	Jun 28, 2021 02:09 PM	Task reassigned to Lourdes Salazar.	Add Attachment
Lauryn Aronson	Jun 28, 2021 02:09 PM	lourdes, it is underneath the desk between moshe and me	Add Attachment
Katherine Reynoso	Dec 07, 2020 04:11 PM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Katherine Reynoso	Dec 07, 2020 04:11 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Katherine Reynoso	Dec 07, 2020 04:11 PM	It's underneath my desk.	Add Attachment
Stephanie Magee	Dec 04, 2020 01:11 PM	he's leaving WOU, just returning it	Add Attachment
Stephanie Magee	Dec 04, 2020 01:04 PM	emailed and asked whats wrong. the laptop was dropped off to Bill while he was eating lunch outside.	Add Attachment