Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	Dec 04, 2020 02:04 PM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150683 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25RV0B8GG7D	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715, Adobe CC201* subscription Serialized Desktop FEB2017 MOVE to SHARED DEVICE SUM/FALL2019;
	Wired NIC	38:C9:86:49:E0:0B
	Wireless NIC	28:F0:76:47:F6:F6
	Bluetooth NIC	28:F0:76:47:F6:F7

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Feb 03, 2021 02:33 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Feb 03, 2021 02:33 PM	Delivered	Add Attachment
Katherine Reynoso	Dec 18, 2020 10:24 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Dec 18, 2020 10:07 AM	It's done imaging. I've tried to update to Catalina, but this OS is still only pushed to some computers. The computer is good to go and I'll put it in the outbox.	Add Attachment
Katherine Reynoso	Dec 16, 2020 02:48 PM	It's in the office.	Add Attachment
Katherine Reynoso	Dec 16, 2020 02:33 PM	I'm going by now.	Add Attachment
Katherine Reynoso	Dec 09, 2020 04:56 PM	She is available all day everyday, just give a all ahead of time.	Add Attachment
Katherine Reynoso	Dec 09, 2020 04:13 PM	Called to ask her about it.	Add Attachment