Service Request Ticket

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Service Request Information

CONTACT	Name	Dolan, Maureen	Date	Dec 04, 2020 04:07 PM
	Department	Social Science	Phone	88292
	Location		Email	dolanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150661 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN1JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN1JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:14:18:FF

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jul 18, 2024 11:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jul 18, 2024 11:12 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jul 18, 2024 11:12 AM	This won't matter once we get them their new device.	Add Attachment
Adam Logan	Nov 02, 2023 10:15 AM	**This is an outgoing email** Hello Maureen, Hope you’re doing well! I’m reaching out regarding your service request #76738, which is about the “[MEDIUM] Alert for Sophos Central [Western Oregon University]: A computer is out of date”. To assist you better, could you please let me know if this request is for a personal computer or a WOU computer? If it’s a laptop, we’d be more than happy to help you out. You can bring it to our ITC office at your convenience. If you prefer, one of our team members can also come to your location. Just let us know when and where suits you best. Here’s a URL to our location on Google Maps for your reference. https://maps.app.goo.gl/1C79xz67YTH9qLVV8 Looking forward to hearing from you soon! Best, Adam Logan	Add Attachment Public
Jack Martinis	Jun 26, 2023 02:07 PM	She also mentioned something about wanting Sophos / security programs updated and looked at on her laptop, but I can't find anything about a WOU laptop being assigned to her - when I or someone else meets with her soon, we can check to see if it is a personal or university laptop.	Add Attachment
Jack Martinis	Jun 26, 2023 02:02 PM	Maureen will either call UCS or email me to schedule a time to look at her desktop computer; she still wants to make sure Sophos is up to date and that all security is fine, she would also like to ask about a couple things that seemed 'off' with the computer lately. She'd also like a backup of this computer to assure no information downloaded on it is lost, and I explained that with a computer this old she possibly can submit a GFA request for a more up to date one.	Add Attachment
Jack Martinis	Jun 26, 2023 12:00 PM	**This is an outgoing email** Hi Maureen, I was emailing to ask about an old service request, #76738, we have regarding an older dell desktop pc. The service request says there was an issue updating Sophos, and this request was put in back in 2020. Is this still needed? -Thank you for reading, -Jack Martinis, UCS Tech.	Add Attachment Public
Lauryn Aronson	Jun 01, 2023 08:16 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Jun 01, 2023 08:16 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Jun 01, 2023 08:16 AM	changing status to pending so this doesn't get lost in the waiting for contact section	Add Attachment
Lauryn Aronson	May 25, 2023 08:09 AM	**This is an outgoing email** Hi Maureen, I need some additional information regarding service request #76738 Description: Fwd: [MEDIUM] Alert for Sophos Central [Western Oregon University]: A computer is out of date Is there a time one of our techs could take a look at this computer, #20150661, to resolve this issue? Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Lauryn Aronson	May 18, 2023 09:44 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	May 18, 2023 09:44 AM	**This is an outgoing email** Hi Maureen, I need some additional information regarding service request #76738 Description: Fwd: [MEDIUM] Alert for Sophos Central [Western Oregon University]: A computer is out of date Is there a time one of our techs could take a look at this computer, #20150661, to resolve this issue? Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Lauryn Aronson	Feb 27, 2023 02:27 PM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Jan 11, 2023 10:24 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jan 11, 2023 10:24 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jan 11, 2023 10:24 AM	**This is an outgoing email** Hi Maureen, I need some additional information regarding service request #76738 Description: Fwd: [MEDIUM] Alert for Sophos Central [Western Oregon University]: A computer is out of date Is there a time one of our techs could take a look at this computer, #20150661, to resolve this issue? Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Michael Ellis	Dec 23, 2021 01:56 PM	sophos not seen for 10mo	Add Attachment
Stephanie Magee	Dec 04, 2020 04:07 PM	Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20150661 User associated with device: MASH\dolanm How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment