Service Request Ticket - # 76739

Service Request Information

CONTACT Name Camacho, Bertha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2020 04:07 PM
Department The Research Institute Phone 89335
Location Email camachob@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150317[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 6C46J72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. 6C46J72 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old desktop W#20120847 FEB2016 SR59330 Adobe Acrobat XI Pro(v.11) from P0093209, Adobe InDesign CS6 (v.8) License from P0093384

Wired NIC F8:CA:B8:4E:C4:87


Wireless NIC 80:00:0B:DB:F1:C8


Bluetooth NIC 80:00:0B:DB:F1:CC

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Aug 25, 2023 04:39 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jul 10, 2023 02:01 PM 
Task reassigned to John Rushing.
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Jack Martinis Jul 10, 2023 02:00 PM 
The laptop's inventory says it's been PDR'd. Seeing 
how the response email was only two months ago, 
however, it may still be on campus? Try checking AD 
to see if it's WOU number is occupied, if not, 
complete this ticket.
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Jack Martinis Jun 26, 2023 01:20 PM 
****This is an outgoing email****
To Ikaika Alapai

Apologies about my email earlier, it seems I got 
some ticket / WOU numbers mixed up. 

I was emailing you to confirm that laptop W#20150317[Edit Inv] 
is in the copy room within The Research Institute. 
Would you be able to provide me with the room number 
for that? As well, has anyone reported any issues 
with the laptop regarding Sophos or anything else? 
Otherwise I can go ahead and cancel this request. 

-Thank you for reading,
-Jack Martinis, UCS Tech.
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Lauryn Aronson Feb 27, 2023 02:28 PM 
Task reassigned to UCS Tech.
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Lauryn Aronson Jan 23, 2023 02:48 PM 
****email****

Hello Lauryn,

We located the computer it is in our copy room that our student workers use.

Ikaika
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Lauryn Aronson Jan 18, 2023 11:59 AM 
****email****

Good Morning, 

I would email Ikaika Alapai and Jazming Prado as they are the ones that keep or would know about our inventory/computer equipment.

Let me know if you have any other questions-


have a great day
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Lauryn Aronson Jan 18, 2023 11:48 AM 
ignore the last message. not pertinent to this ticket. (whoops)
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Lauryn Aronson Jan 18, 2023 11:47 AM 
****email****

Hello Lauryn, 

Ambre said she wasn't overseeing that computer for Neng Yang. She thought he returned it years ago. 

Please let me know what I can do to help. 

Best, 

Qin
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Lauryn Aronson Jan 18, 2023 10:18 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Jan 18, 2023 10:15 AM 
jk... nancy doesn't work here anymore. going to email tri
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Lauryn Aronson Jan 18, 2023 10:11 AM 
going to try emailing Nancy Ganson
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Lauryn Aronson Jan 18, 2023 10:11 AM 
****email****

Hello Lauryn,

I see service request #76739. I do not remember submitting anything recently. If I did, it must have been a while ago, as I don't have that Laptop. 

Please, let me know if you have any questions-


Have a great day,

Bertha
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Lauryn Aronson Jan 11, 2023 10:23 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jan 11, 2023 10:23 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Jan 11, 2023 10:23 AM 
****This is an outgoing email****
Hi Bertha,

I need some additional information regarding service 
request #76739

Description: Fwd: [MEDIUM] Alert for Sophos Central 
[Western Oregon University]: A computer is out of 
date

Is there a time one of our techs could take a look 
at this computer, #20150317[Edit Inv], to resolve this issue?

Thank you,

Lauryn Aronson
UCS Tech.
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Public
Michael Ellis Dec 23, 2021 01:57 PM 
sophos not seen in 8mo
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Stephanie Magee Dec 04, 2020 04:07 PM 
Sophos Central Event Details for Western Oregon 
University

What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: w20150317

User associated with device: MASH\camachob

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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