Service Request Ticket - # 76740

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2020 04:08 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190190[Edit Inv] (opens in a new window) Bldg/Room TODD 002A
Service Tag 3RRYNY2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 3RRYNY2 Location Shared Custodial Service Computer

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:53:98:6E

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ncamuso20@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Camuso
Email

Public
Entered by Date Memo
Nathan Camuso May 13, 2022 08:16 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nathan Camuso May 13, 2022 08:16 AM 
Seems like sophos is good now
 Add Attachment
Nathan Camuso May 06, 2022 04:36 PM 
Started sophos updates, left them running
 Add Attachment
Nathan Camuso May 06, 2022 04:35 PM 
Task reassigned to Nathan Camuso.
 Add Attachment
Michael Ellis Dec 23, 2021 01:57 PM 
sophos not seen in 7mo
 Add Attachment
Stephanie Magee Dec 04, 2020 04:08 PM 
Contact Info: swakita14
 Add Attachment
Public
Stephanie Magee Dec 04, 2020 04:08 PM 
****This is an email****
Sophos Central Event Details for Western Oregon 
University

What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: w20190190

User associated with device: MASH\swakita14

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
Add Attachment