Service Request Ticket - # 76741

Service Request Ticket - # 76741

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Service Request Information

CONTACT	Name	Student, Student	Date	Dec 04, 2020 04:20 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180321 (opens in a new window)	Bldg/Room	WUC 111
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA681029	Location	WUC Lab 1 Printer( replaces W#20130056)
	Model	C600/DNM	Hostname	lab-wuclab/lab-wuclabcolor
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.118.46	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:49:7F

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 17, 2020 02:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 17, 2020 02:46 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Dec 17, 2020 02:46 PM	I went by earlier this past week and fixed the jamm	Add Attachment
Stephanie Magee	Dec 04, 2020 04:20 PM	Contact Info: WUC front desk	Add Attachment Public
Stephanie Magee	Dec 04, 2020 04:20 PM	**This is an email** Hello! The color printer in the lab downstairs has been consistently getting jammed. We have followed the instructions on the printer but the next day the same issue occurs. I was wondering if you could send someone to look at it when you get a chance. Lab_WUCColor #20180321 Thanks! Nicole Hoey -- Information Desk Werner University Center Western Oregon University Phone: 503-838-8261	Add Attachment