Service Request Ticket - # 76743

Service Request Information

CONTACT Name Caires-Hurley, Jaclyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2020 09:25 AM
Department Education & Leadership Phone 89322
Location Email hernandezj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170674[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W2479HV29 Location Mac Loaner Box

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:A1:AC:99


Bluetooth NIC 8C:85:90:A1:70:2C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Stephanie Magee Mar 12, 2021 11:17 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Stephanie Magee Mar 12, 2021 11:17 AM 
picked up machine
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Lourdes Salazar Mar 05, 2021 02:43 PM 
coming in friday morning.
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John Rushing Mar 03, 2021 07:52 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Mar 03, 2021 07:51 AM 
The computer is in the OutBox in ITC 008.
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John Rushing Mar 02, 2021 12:52 PM 
Received laptop from Apple.
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John Rushing Feb 16, 2021 07:49 AM 
Sent to Apple, tracking number: 974029789856 via 
FedEx.
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John Rushing Feb 10, 2021 08:47 AM 
Laptop is in the inbox.
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John Rushing Feb 10, 2021 08:47 AM 
Received PO info from Apple, and sent to Joanie.
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John Rushing Feb 10, 2021 08:22 AM 
Apple Case: 101319115593
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John Rushing Feb 09, 2021 03:21 PM 
Asked for Index to charge for damage, AppleCare+ 
should be $100.
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Lourdes Salazar Dec 30, 2020 01:01 PM 
Called for update 12/30. Its in the inbox still.
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Katherine Reynoso Dec 07, 2020 03:19 PM 
I'll put this in the inbox with a green sticky.
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Katherine Reynoso Dec 07, 2020 03:14 PM 
Loaner will be 20150250[Edit Inv]. I only have her computer, 
I gave her the adapter and charger.
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Peter Puettmann Dec 07, 2020 11:05 AM 
i will send this off to apple asap when i get it
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Alix Karkanen Dec 07, 2020 09:25 AM 
Task reassigned to Peter Puettmann.
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Alix Karkanen Dec 07, 2020 09:25 AM 
Jaclyn is going to drop her laptop off, she 
broke the display, so we need to send it over 
to apple.
She will need a monitor and some adapters so 
she can transfer files from her laptop to a 
loaner.

Just needs a macbook loaner, standard stuff on 
it please and thank you! Will be in at 2-2:30 
today
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