Service Request Ticket - # 76744

Service Request Ticket - # 76744

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Service Request Information

CONTACT	Name	Ellis, Michael	Date	Dec 07, 2020 10:05 AM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180218 (opens in a new window)	Bldg/Room	HWC 306
	Service Tag	76B4HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	76B4HQ2	Location	Smart Classroom Instructor Station UPG TBA
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:AD:57

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Tracking

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Dec 23, 2021 01:57 PM	Task reassigned to Michael Ellis.	Add Attachment
Michael Ellis	Dec 23, 2021 01:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	Dec 10, 2020 11:26 AM	Task reassigned to UCS Tech.	Add Attachment
Lourdes Salazar	Dec 07, 2020 02:56 PM	Task reassigned to Michael Ellis.	Add Attachment
Lourdes Salazar	Dec 07, 2020 10:05 AM	**This is an email** This email alert was generated by Sophos Central. Do not reply to this email. Sophos Central Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20180218 User associated with device: MASH\swakita14 How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now. Help sources: Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000. Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598. Sign in to https://central.sophos.com/ for more information Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.	Add Attachment