Service Request Ticket - # 76746

Service Request Ticket - # 76746

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Service Request Information

CONTACT	Name	Kreskey, Kristen	Date	Dec 07, 2020 11:27 AM
	Department	Advancement & Foundation	Phone	89451
	Location		Email	Kreskeyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130879 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43H9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43H9V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016
	Wired NIC	34:17:EB:A6:8C:3D

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Lourdes Salazar	Dec 14, 2020 04:02 PM	There was nothing saved on the computer, thanks for your help!	Add Attachment
Katherine Reynoso	Dec 14, 2020 03:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 14, 2020 03:37 PM	**This is an outgoing email** Hi Kristen, I need some additional information regarding service request #76746 Description: *12/14 'Alert! Hard Drive not found.' I took a look at the Gift Processing computer, and it looks like the hard drive is dead. If there was information on the computer that you require, we can see if we can get some of it back, but I can't guarantee it will work. Either way the computer would need to be replaced. You can email kinnamaj@wou.edu for the next step for replacement. Let me know if you have any questions. Thank you, Katherine	Add Attachment Public
Katherine Reynoso	Dec 11, 2020 03:06 PM	They are available Mon, Tues, Wed	Add Attachment
Katherine Reynoso	Dec 11, 2020 03:01 PM	called and left a vm.	Add Attachment
Katherine Reynoso	Dec 07, 2020 04:04 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Dec 07, 2020 11:27 AM	**This is an email** Good morning, We have a work-study computer that gave us an "Alert! Hard Drive not found." message this morning. The # is 20130879 and it is located in the Cottage 203. Thanks, Kristen Kristen Kreskey Advancement Database and Prospect Research Manager \| WOU Foundation Western Oregon University 503-838-9451	Add Attachment