Service Request Ticket - # 76748

Service Request Ticket - # 76748

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Service Request Information

CONTACT	Name	Ellis, Michael	Date	Dec 07, 2020 02:55 PM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181045 (opens in a new window)	Bldg/Room	ITC 005 A
	Service Tag	886TDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886TDW2	Location	WOU TV
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F7:12

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Apr 21, 2021 08:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Apr 07, 2021 10:08 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Apr 07, 2021 10:07 AM	Sophos said it should be good.	Add Attachment
Michael Ellis	Dec 10, 2020 11:26 AM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Dec 10, 2020 11:25 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Dec 10, 2020 11:25 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a threat. Where it happened: W20181045 Path: H:\H Drive\H Drive 09.03.2020\EducationUSA U S Higher Education System Explained_files\EducationUSA U S Higher Education System Explained_files.lnk What was detected: Troj/Lnk-I User associated with device: MASH\buncale How severe it is: High What Sophos has done so far: We attempted to clean up (unless the threat is on a Linux computer). What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the threat alert. Click on the threat name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the threat manually.	Add Attachment
Lourdes Salazar	Dec 07, 2020 02:55 PM	**This is an email** This email alert was generated by Sophos Central. Do not reply to this email. Sophos Central Sophos Central Event Details for Western Oregon University What happened: We could not clean up a threat. Where it happened: W20181045 Path: H:\Speech\Speech.lnk What was detected: Troj/Lnk-I User associated with device: MASH\buncale How severe it is: High What Sophos has done so far: We attempted to clean up (unless the threat is on a Linux computer). What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the threat alert. Click on the threat name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the threat manually. Help sources: Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000. Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598. Sign in to https://central.sophos.com/ for more information Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.	Add Attachment