Service Request Ticket - # 76751

Service Request Ticket - # 76751

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Service Request Information

CONTACT	Name	Thom, Daniel	Date	Dec 07, 2020 03:25 PM
	Department	Writing Center	Phone	88259
	Location		Email	thomd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141272 (opens in a new window)	Bldg/Room	NONE
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3T1G944	Location	Going to PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298
	Wireless NIC	E0:AC:CB:6E:52:02
	Bluetooth NIC	E0:AC:CB:6E:52:03

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Apr 07, 2022 08:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Elliot Purl	Apr 06, 2022 10:00 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Elliot Purl	Apr 06, 2022 10:00 AM	Computer dropped off	Add Attachment
Lauryn Aronson	Apr 01, 2022 12:29 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Mar 31, 2022 11:51 AM	**email** Yes, that's right!	Add Attachment
Lauryn Aronson	Mar 31, 2022 11:51 AM	**email from me** Good Morning, Do you no longer need the computer within your department? Thank you, Lauryn Aronson UCS Tech.	Add Attachment
Lauryn Aronson	Mar 31, 2022 11:44 AM	**email** Hi, Lauryn: Rosario Peralta has the computer, and she will bring it to UCS tomorrow. Thank you!	Add Attachment
Lauryn Aronson	Mar 31, 2022 11:43 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Mar 31, 2022 10:07 AM	**email from me (to katherine schmidt)** Good Morning, We have a ticket regarding a laptop Daniel Thom turned in. I am emailing you because the employee directory lists you as the Director of the Writing Center. Please let me know if I should contact a different person. Following is the last memo regarding information we heard from the Writing Center (in December of 2020): "They will need [the laptop] in the summer, no one is in the office. They want us to hold it. We could put it up here." The student technicians who created this ticket no longer work at UCS. Additionally, I have not found this laptop, an Apple MacBook Air #20141272 in our office. I am writing to ask if you have this laptop in your office and/or know anything further regarding this ticket. I hope you are well. Thank you, Lauryn Aronson UCS Tech.	Add Attachment
Lauryn Aronson	Dec 22, 2021 01:29 PM	not sure where this is. i asked the front desk maybe a week ago, and whoever was working said she didn't have it. i put the wou# on the "missing wou devices" list on the board. my guess is we still have this computer somewhere, because the ticket has not be closed, but there is a possibility the laptop was picked up and the ticket not updated. the wou# is not on the loaner spreadsheet, and the location has not been updated from APSC 301.	Add Attachment
Stephanie Magee	Dec 08, 2020 09:16 AM	They will need it in the summer, no one is in the office. They want us to hold it. We could put it up here.	Add Attachment
Katherine Reynoso	Dec 07, 2020 03:25 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Dec 07, 2020 03:25 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Katherine Reynoso	Dec 07, 2020 03:25 PM	He turned in his computer because he's leaving. I'm called the director and asked if this something they want us to keep for now, or something they want to keep until they fill the position. I'll have it under my desk.	Add Attachment