Service Request Ticket - # 76753

Service Request Information

CONTACT Name Davis, Lacey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 08, 2020 08:59 AM
Department VP Finance & Administration Phone 89260
Location Email davisld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190232[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 7GC32X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 7GC32X2 Location Loaner Shelf

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 8C:04:BA:09:7E:32


Wireless NIC DC:FB:48:D2:1C:D4

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 07, 2021 08:32 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 07, 2021 08:32 AM 
****This is an email****
Hello Katherine,
Thank you for reaching out. I am on maternity 
leave until April, so I will check in with UCS 
when I return to work.
Thank you so much!

Lacey Davis
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Katherine Reynoso Jan 04, 2021 03:40 PM 
****This is an outgoing email****
Hi Lacey,

I need some additional information regarding 
service request #76753

Description: *12*9* New laptop freezing MS and 
Adobe

I'm Katherine with UCS. We've received a service 
ticket saying that you were having trouble with 
Office and Adobe. Is this still a current issue? 
Let us know when would be a good time for us to 
stop by, or you can stop by our office so we can 
take a look.

Thank You,
Katherine
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Public
Katherine Reynoso Dec 18, 2020 11:27 AM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Dec 08, 2020 08:59 AM 
****This is an email****
Hi Stephanie,
The number is V20190232. I could stop by the 
Help Desk tomorrow morning.
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Stephanie Magee Dec 08, 2020 08:59 AM 
Hello UCS,

I hope your day is going well. When I am 
telecommuting from home in the afternoons, I 
have noticed that my Adobe Acrobat and 
Microsoft Word freeze or "stop responding" most 
of the time. I believe all my computer updates 
are current. Re-starting my computer doesn't 
help either.  Is there anything I can do?

Thanks,
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