Service Request Ticket

Service Request Information

CONTACT	Name	Gardner, Tammy	Date	Dec 10, 2020 10:30 AM
	Department	Child Development Center	Phone	88238
	Location		Email	gardnert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200317 (opens in a new window)	Bldg/Room	CDC 101A
	Service Tag	H0HJZ33	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	h0hjz33	Location	Tammy Gardner
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:57:42
	Wireless NIC	08:5B:D6:6F:04:64

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 13, 2021 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 13, 2021 03:24 PM	Delivered HDMI cable and everything setup.	Add Attachment
Katherine Reynoso	Jan 12, 2021 03:25 PM	Laptop has been delivered and she has signed in. But she needs a HDMI cord to plugin laptop and monitor together.	Add Attachment
Katherine Reynoso	Jan 12, 2021 03:23 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Joanie Kinnaman	Jan 07, 2021 10:17 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joanie Kinnaman	Jan 07, 2021 10:17 AM	An update would be helpful, since she is paying for this outright. Thanks	Add Attachment
Joanie Kinnaman	Dec 15, 2020 12:51 PM	Tammy is inquiring: Also, if my laptop is in stock, can I arrange a time with UCS to have it set up over the break? We are closed but since I live on campus, I can meet almost any day and time. Then I can get used to it before we come back on Jan 4th.	Add Attachment
Alix Karkanen	Dec 10, 2020 10:30 AM	no other equipment, just laptop and case	Add Attachment