Service Request Ticket - # 76764

Service Request Information

CONTACT Name Crockett, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2020 11:24 AM
Department Bookstore Phone 88661
Location Email crocketts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190460[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag CS5P2Z2 Description Dell Chromebook 14 3400 non-touch laptop
Serial No. CS5P2Z2 Location Empty

CPU Intel Celeron N4000(2 core, 2.6GHz,4M Cache, 6W)


OS Chrome OS Software Google Chrome Management Console license, ED UCS2019009778;

Wireless NIC 50:E0:85:B2:3C:39


USB Dongle NIC 9C:EB:E8:D3:D5:7B

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 11, 2020 03:07 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 11, 2020 03:07 PM 
The timeout is controlled by admin. I told them 
they can try to request the Chromebook stay on for 
longer, they'll have to request this with someone 
higher up.
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Lourdes Salazar Dec 10, 2020 01:23 PM 
Kat isnt available 12/10. 12/11 will work
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Stephanie Magee Dec 10, 2020 11:24 AM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Dec 10, 2020 11:24 AM 
****This is an email****
Hello,

We use a chromebook for our buyback at our 
customer service window. The screen darkens, 
goes to sleep (not sure how to word that) after 
a pretty short amount of time, which is not a 
big deal, but it seems to cause us to lose 
connection in the ARC application that we need 
to stay open to do buyback. I tried looking at 
the settings on the chromebook but couldn't 
find a solution. It is connected to the 
internet through an ethernet cable and I turned 
off WIFI but it didn't help. Can you suggest 
anything?
We do use ARC on our computers at our desks all 
day and do not have the issue with is losing 
connection from those computers.

Thank you for your help.
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