Service Request Ticket - # 76765

Service Request Information

CONTACT Name Smith, Marsha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2020 11:25 AM
Department Facilities Services Phone 88079
Location Email smithma@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140372[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GCBZN12 Description Dell Latitude E6440, i7-4610M Processor
Serial No. GCBZN12 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:0D:06:FA


Wireless NIC 80:00:0B:4D:D5:5A


Bluetooth NIC 80:00:0B:4D:D5:5E

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Jan 11, 2023 10:22 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Lauryn Aronson Jan 11, 2023 10:22 AM 
closing this, computer in oed and user is retired
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Lauryn Aronson Jan 11, 2023 10:21 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jan 11, 2023 10:21 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Jan 11, 2023 10:21 AM 
just realized this is in pdr... whoops
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Lauryn Aronson Jan 11, 2023 10:19 AM 
****This is an outgoing email****
Hi Marsha,

I need some additional information regarding service 
request #76765

Description: Fwd: [MEDIUM] Alert for Sophos Central 
[Western Oregon University]: A computer is out of 
date

Is there a time one of our techs could take a look 
at this computer, #20140372[Edit Inv], to resolve this issue?

Thank you,

Lauryn Aronson
UCS Tech.
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Public
Lauryn Aronson Dec 23, 2021 03:47 PM 
not sure where this laptop is... not on the shelf, and not in the loaner spreadsheet
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Michael Ellis Dec 23, 2021 01:58 PM 
sophos hasn't seen in 3mo
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Stephanie Magee Dec 10, 2020 11:25 AM 
Sophos Central Event Details for Western Oregon 
University

What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20140372

User associated with device: MASH\smithma

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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