Service Request Ticket - # 76766

Service Request Information

CONTACT Name Rose, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2020 03:32 PM
Department Disability Access Services Phone 88250
Location Email rosem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200318[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag 875DZ33 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. 875dz33 Location Michael Rose

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 29, 2021 03:12 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Jan 29, 2021 03:11 PM 
Didn't want dock, monitor, mouse or keyboard. He 
picked up the new computer, and dropped off his 
dell laptop.
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Katherine Reynoso Jan 20, 2021 11:36 AM 
Status changed from (1) Pending to (2) Scheduled
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Katherine Reynoso Jan 20, 2021 11:33 AM 
Hello,

Could we aim for tomorrow, Thursday, between 
10:30 and 11am?

Thanks!!!
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Katherine Reynoso Jan 20, 2021 11:28 AM 
MAKE SURE THIS HAPPENS:
*Make sure they login with hardwire
*Make sure they have admin rights
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Katherine Reynoso Jan 20, 2021 11:28 AM 
Hello,

Sorry for the delayed email. Currently, we are 
short-staffed and we won't be able to do 
deliveries. However, you can pick up your laptop 
and dock from our office Thursday between 9:00 
AM-12:00PM or Friday 9:00AM-12:00PM and 1:00PM-
4:00PM. We would like to know when you plan on 
arriving, so we may have your computer ready to 
go. Let me know if this doesn't work for you, and 
we can try something next week.

Thank You,
Katherine
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Katherine Reynoso Jan 20, 2021 11:10 AM 
I'm pretty sure he hasn't picked it up yet.
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Katherine Reynoso Jan 20, 2021 11:09 AM 
****This is an email****
Hello,

The laptop doesn't need any special software 
installed on it. I have some time today between 
now and noon, or after 2pm to swing by. I could 
also do after 2pm tomorrow. Let me know if any of 
those times work for you.

Thanks so much!  

   ~Michael Rose
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Katherine Reynoso Jan 13, 2021 03:43 PM 
****This is an outgoing email****
Hi Michael,

I need some additional information regarding 
service request #76766

Description: GFA replacing 20140478[Edit Inv]

I'm Katherine with UCS. I've been working on your 
GFA replacement. I'm checking in to see if you 
require any additional software on this computer. 
If not, can we setup a time to meet? Right now, we 
have the Docking Station and Laptop ready to be 
delivered. Our monitors are on back-order so this 
might take a bit longer.

Thank You,
Katherine
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Public
Katherine Reynoso Jan 13, 2021 02:19 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Dec 10, 2020 03:32 PM 
laptop 20200318[Edit Inv]
doc 20200352[Edit Inv]
no mon until god knows when
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