Service Request Ticket - # 76768

Service Request Information

CONTACT Name Overlin, Matt   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2020 03:41 PM
Department Athletics Phone 88516
Location Email overlinm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200466[Edit Inv] (opens in a new window) Bldg/Room HWC 117A
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. C02DQ17CQ05N Location Matt Overlin

CPU Unknown


OS MAC OS X 10.16 or 11.x (Big Sur) Software

Wireless NIC C4:91:0C:B6:E2:DF


Bluetooth NIC C4:91:0C:B4:22:04

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Lourdes Salazar Feb 11, 2021 04:09 PM 
Task reassigned to New Equip. Setup.
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Joanie Kinnaman Jan 29, 2021 12:17 PM 
inv#2020-0421
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Stephanie Magee Dec 16, 2020 02:21 PM 
76794
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Katherine Reynoso Dec 16, 2020 10:08 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 16, 2020 10:08 AM 
Waiting on Monitor and maybe HDMI adapter.
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Katherine Reynoso Dec 15, 2020 11:22 AM 
It's been imaged manually because this is on Big 
Sur. We were able to get office, Vpp apps, self 
service. But Adobe and Sophos can't be installed.
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Katherine Reynoso Dec 15, 2020 11:10 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Dec 10, 2020 03:41 PM 
laptop 20200466[Edit Inv]
doc 20200389[Edit Inv]

idk when monitor sorry
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