Service Request Ticket

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CONTACT	Name	King, Kellen	Date	Dec 14, 2020 10:40 AM
	Department	Creative Arts/Music	Phone	8-9448
	Location		Email	kingk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181041 (opens in a new window)	Bldg/Room	SH 105
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02YL1U9JWF2	Location	Dr. Kellen King, new NTT Music
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;
	Wired NIC	38:F9:D3:10:31:8D
	Wireless NIC	38:F9:D3:B9:B4:BE
	Bluetooth NIC	38:F9:D3:BE:16:76

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Tracking

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Dec 23, 2021 01:59 PM	Task reassigned to Michael Ellis.	Add Attachment
Michael Ellis	Dec 23, 2021 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Dec 14, 2020 10:40 AM	**This is an email** This email alert was generated by Sophos Central. Do not reply to this email. Sophos Central Sophos Central Event Details for Western Oregon University What happened: We detected a potentially unwanted application (PUA) on a computer. PUAs are not malicious but are often considered unsuitable for corporate networks. Where it happened: W20181041 Path: /Volumes/Kellen's Passport for Mac/Backups.backupdb/Kellen’s MacBook Pro/2019-05-29-043344/Macintosh HD/Users/kellenking/Downloads/Adobe Flash Player.dmg What was detected: Bundlore User associated with device: W20181041\kingk How severe it is: Medium What Sophos has done so far: We blocked access to the PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page. Select the PUA alert. To remove the PUA, click Clean up PUA(s). If you want to let it run, click Authorize PUA(s). Authorize PUAs will apply to all your computers, not just the one in this alert. Help sources: Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000. Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598. Sign in to https://central.sophos.com/ for more information Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.	Add Attachment