Service Request Ticket - # 76775

Service Request Information

CONTACT Name Ellis, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2020 10:58 AM
Department University Computing Solutions Phone 88629
Location Email ellism@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180351[Edit Inv] (opens in a new window) Bldg/Room DFSC 107A
Service Tag 5XJZLQ2 Description Dell Latitude 3180 11.6-inch HD, Pentium N4200
Serial No. 5XJZLQ2 Location DFSC Lab inventory laptop #1

CPU Intel Pentium N4200(6W, 2M cache, up to 2.5 GHz)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wireless NIC 74:70:FD:01:F3:3D


Bluetooth NIC 74:70:FD:01:F3:41


AUX NIC 10:65:30:E5:36:24

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Dec 23, 2021 01:59 PM 
Task reassigned to Michael Ellis.
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Michael Ellis Dec 23, 2021 01:59 PM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Dec 14, 2020 10:58 AM 
****This is an email****


This email alert was generated by Sophos Central. Do not reply to this email.

Sophos Central

Sophos Central Event Details for Western Oregon University

What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20180351

User associated with device: W20180351\science

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.

Help sources:

Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000.

Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598.

Sign in to https://central.sophos.com/ for more information

Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.
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