Service Request Ticket

Service Request Information

CONTACT	Name	Mueller-Warrant, Piper	Date	Dec 15, 2020 08:26 AM
	Department	College of Liberal Arts and Sciences	Phone	88859
	Location		Email	muellerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181061 (opens in a new window)	Bldg/Room	NS 119
	Service Tag	884YDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884YDW2	Location	Piper Mueller- replaced with 20240833
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F6:F4

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 04, 2021 02:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Dec 15, 2020 08:26 AM	**This is an email** Hi lovely UCS folks, My computer is freaking me out a little bit, acting like it's possessed. I wonder if it is possible it has been taken control of by someone off campus? I am including a couple of screenshots. It shows 100% to 98% usage of my C: drive, and it seems to be constantly reading and writing. It was super slow to boot up at all, then would not let me open Chrome or Firefox, then froze up. When I rebooted it, it took about 10 minutes to come back up, is running very slow, and there was something about Xbox console and phone usage? As far as I know, it has never been used for either of those purposes. Maybe this is all random and it is fine. But in case it is doing something harmful, I've powered it down and unplugged the ethernet cable. It is WOU # 20181061 and is in room 119 of Natural Sciences. If I'm not around and someone wants to come grab it from UCS, please go ahead. Any other NS staff member should be able to unlock my office door. Thank you! I apologize if I am overreacting! Piper	Add Attachment