Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Dougherty, Jessica	Date	Dec 15, 2020 09:20 AM
	Department	College of Education	Phone	88929
	Location		Email	doughertyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200467 (opens in a new window)	Bldg/Room	RWEC 221
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	C02DQ17GQ05N	Location	Jessica Dougherty
	CPU	Unknown
	OS	MAC OS X 10.16 or 11.x (Big Sur)	Software
	Wireless NIC	C4:91:0C:B6:F0:E8
	Bluetooth NIC	C4:91:0C:B6:62:62

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	smagee15@wou.edu	88925

Tracking

Entered by	Date	Memo
Stephanie Magee			Email Public
Entered by	Date	Memo
Lourdes Salazar	Mar 25, 2021 08:15 AM	coming in next weeek.	Add Attachment
Stephanie Magee	Mar 24, 2021 02:03 PM	Task reassigned to Stephanie Magee.	Add Attachment
Stephanie Magee	Mar 24, 2021 02:03 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Stephanie Magee	Mar 24, 2021 02:03 PM	Task reassigned to Alix Karkanen.	Add Attachment
Stephanie Magee	Mar 24, 2021 02:03 PM	see reference SR #76955	Add Attachment
Katherine Reynoso	Mar 19, 2021 02:13 PM	Task reassigned to Lourdes Salazar.	Add Attachment
Katherine Reynoso	Mar 18, 2021 08:48 AM	This is still in the office. Will need to email her again.	Add Attachment
Stephanie Magee	Feb 23, 2021 08:48 AM	I would like to schedule a time to pick up my laptop. I am available this Thursday between 11:00-2:00.	Add Attachment
Katherine Reynoso	Feb 09, 2021 01:17 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Jan 29, 2021 02:57 PM	She said she would make a meeting with the SRD.	Add Attachment
Katherine Reynoso	Jan 28, 2021 08:17 AM	**This is an outgoing email** Hi Jessica, I need some additional information regarding service request #76778 Description: 1/5 at 1:15pm Loaner needed for GFA replacing 20150641 I wanted to let you know your computer is ready to be picked up. We did call your office and leave a voicemail, but I know most people are working from home and might not have access to their office phone. We are open Mon-Fri 9:00AM-12:00PM and 1:00PM-4:00PM. Thank You, Katherine	Add Attachment Public
Lourdes Salazar	Jan 25, 2021 11:25 AM	left vm 1/25	Add Attachment
John Rushing	Jan 25, 2021 10:57 AM	New mac, Adobe and Sophos still not working with this CPU.	Add Attachment
John Rushing	Jan 25, 2021 10:57 AM	Laptop imaged, ready to deliver. Needs Admin and Printers.	Add Attachment
Katherine Reynoso	Jan 12, 2021 02:17 PM	We are working on it. It looks like it's going to require much more work than we assume.	Add Attachment
Lourdes Salazar	Jan 07, 2021 01:43 PM	Computer in the back.	Add Attachment
Lourdes Salazar	Jan 07, 2021 01:42 PM	Picked up loaner on Thursday 1/7/2021	Add Attachment
Katherine Reynoso	Jan 06, 2021 02:40 PM	I'm giving back old loaner. It's at the front desk and it needs admin rights.	Add Attachment
Stephanie Magee	Jan 06, 2021 09:36 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Jan 06, 2021 09:36 AM	**This is an email** Can you please set it up as a loaner for now and then I will bring it in as soon as I can?	Add Attachment
Katherine Reynoso	Jan 05, 2021 02:36 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Jan 05, 2021 02:36 PM	She picked up computer and dock. Will need mouse, keyboard and Monitor. Will call when ready.	Add Attachment
Katherine Reynoso	Jan 04, 2021 03:05 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Alix Karkanen	Jan 04, 2021 01:55 PM	picking up tomorrow at 1:15!	Add Attachment
Katherine Reynoso	Dec 18, 2020 11:56 AM	Finished and put this in the back.	Add Attachment
Katherine Reynoso	Dec 18, 2020 10:40 AM	If this user requires creative cloud, then we might need to postpone delivering item.	Add Attachment
Katherine Reynoso	Dec 17, 2020 02:01 PM	**This is an outgoing email** Hi Jessica, I need some additional information regarding service request #76778 Description: GFA replacing 20150641 I'm Katherine with UCS. I've working on your new GFA laptop. We are almost finished downloading all basic software (Office Suite, Firefox, Chrome, etc.), but I'm checking-in to see if you require any additional software? Thank you, Katherine	Add Attachment Public
Katherine Reynoso	Dec 16, 2020 01:35 PM	Started this image.	Add Attachment
Katherine Reynoso	Dec 16, 2020 11:53 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Dec 15, 2020 09:20 AM	laptop 20200467 doc 20200390 monitors in January maybe????????	Add Attachment