Service Request Ticket - # 76779

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 15, 2020 09:26 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200316[Edit Inv] (opens in a new window) Bldg/Room COT 110
Service Tag JLZCZ33 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. jlzcz33 Location Cara Groshong

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:57:B8


Wireless NIC 08:5B:D6:6F:B8:4B

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 17, 2021 08:36 AM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Dec 17, 2020 09:17 AM 
brought in 12/17
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Lourdes Salazar Dec 15, 2020 09:26 AM 
****This is an email****
Sophos install. The other odd thing is that my new WOU laptop, #20200316[Edit Inv], is showing that Sophos is not active. I added the VPN so I can work from home, and it says the Roaming Security is inactive. Here's a screenshot:
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image.png