Service Request Ticket

Service Request Information

CONTACT	Name	Kreskey, Kristen	Date	Dec 15, 2020 09:37 AM
	Department	Advancement & Foundation	Phone	89451
	Location		Email	Kreskeyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190864 (opens in a new window)	Bldg/Room	SAC 101
	Service Tag	4BW6T13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4BW6T13	Location	Student Worker \|\| Front Desk
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:97:D0:8A

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 14, 2021 11:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 14, 2021 11:30 AM	Delivered and brought back 20130879	Add Attachment
Katherine Reynoso	Jan 12, 2021 02:15 PM	Delivery for Thursday in the morning, it's technically replacing a computer.	Add Attachment
Katherine Reynoso	Jan 12, 2021 02:15 PM	It's finished and has admin rights.	Add Attachment
Katherine Reynoso	Jan 11, 2021 02:01 PM	Started this behind me.	Add Attachment
Alix Karkanen	Jan 11, 2021 01:14 PM	needs to go to cot 203	Add Attachment
Alix Karkanen	Jan 11, 2021 01:14 PM	**This is an email** Kristen, So sorry about the wait! With break and all our furloughs, we've been pretty short staffed! I let our techs know that this still needs to be done and someone should be reaching out to you by the end of the week! Sorry again,	Add Attachment
Alix Karkanen	Jan 11, 2021 01:14 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Jan 11, 2021 01:14 PM	**This is an email** Hi Alix, Any timeline on when the new computer is coming? Thanks, Kristen	Add Attachment
Alix Karkanen	Dec 15, 2020 09:37 AM	optiplex 20190864	Add Attachment