Service Request Ticket - # 76781

Service Request Information

CONTACT Name Palmer, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 15, 2020 09:47 AM
Department Facilities Services Phone 88048
Location Email palmerb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150337[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag HRYR382 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. HRYR382 Location Back Imaging Station- replaced with 20240414

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 64:00:6A:96:C0:92

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 16, 2020 01:05 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 16, 2020 01:05 PM 
He has admin rights.
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Katherine Reynoso Dec 16, 2020 08:09 AM 
I went by the day before, had a dead hardrive. I 
replaced it with new from our drawer. He said he 
had no software. The other 2015 is the one with the 
Hvac software
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Katherine Reynoso Dec 15, 2020 02:37 PM 
Task reassigned to Katherine Reynoso.
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Lourdes Salazar Dec 15, 2020 09:47 AM 
Computer has been slowing down and has been freezing up over time. 
Tries to log into computer and it does not load.
In the middle of reading emails the whole computer turned off. 
He has tried turning on and off.

Location PP 112
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