Service Request Ticket

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Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Dec 15, 2020 01:20 PM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200468 (opens in a new window)	Bldg/Room	AD 206C
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	C02DQ177Q05N	Location	Amber Deets - WOU Salem 104
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	C4:91:0C:B6:6E:70
	Bluetooth NIC	C4:91:0C:B4:0D:EB

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 16, 2021 03:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Feb 16, 2021 03:51 PM	Delivered	Add Attachment
John Rushing	Feb 16, 2021 03:51 PM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Feb 16, 2021 08:06 AM	User has been contacted for pickup	Add Attachment
Alix Karkanen	Feb 15, 2021 12:58 PM	mon 20200492	Add Attachment
Peter Puettmann	Feb 15, 2021 10:23 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Feb 15, 2021 10:23 AM	steph will contact user when its been comfirmed.	Add Attachment
Peter Puettmann	Feb 15, 2021 10:23 AM	It is all ready! on the shelf in back hallway. just need confirmation from Alix that we have a monitor for them.	Add Attachment
John Rushing	Feb 11, 2021 04:11 PM	Adobe Installer is working, on JAMF USB Stick J5	Add Attachment
Lourdes Salazar	Feb 10, 2021 01:38 PM	Can user be contacted for pickup?	Add Attachment
Katherine Reynoso	Feb 09, 2021 03:59 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Feb 09, 2021 03:59 PM	This is done with the image. I let the user know that we don't have adobe DC currently, but we are working on fixing the issue. This computer will be in the back inventory room.	Add Attachment
Lourdes Salazar	Feb 09, 2021 02:51 PM	**This is an email** Just Adobe, Microsoft applications.. I am not sure what other ones are usually used? Ashley	Add Attachment
Katherine Reynoso	Feb 09, 2021 02:44 PM	Charger is missing, Peter knows where it is. I'm finishing with the image process.	Add Attachment
Lourdes Salazar	Feb 09, 2021 01:18 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Joanie Kinnaman	Jan 26, 2021 09:56 AM	Please contact Ashley, she is inquiring. She ordered this back in November, but will let her know we only have one tech.	Add Attachment
Joanie Kinnaman	Dec 21, 2020 01:48 PM	inv# 2020-0369	Add Attachment
Alix Karkanen	Dec 15, 2020 01:20 PM	laptop 20200468 doc 20200391	Add Attachment