Service Request Ticket

Service Request Information

CONTACT	Name	Worthing, Shelby	Date	Dec 15, 2020 01:54 PM
	Department	Student Engagement	Phone	88655
	Location		Email	worthings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150490 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HKVBGB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	HKVBGB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	18:66:DA:0B:9F:CD

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 18, 2020 11:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 18, 2020 10:46 AM	I'm going to deliver this when I go to help Megan H. with her computer.	Add Attachment
Katherine Reynoso	Dec 16, 2020 02:59 PM	I'll give admin rights and put in outbox, until they reply and then I'll deliver back.	Add Attachment
Katherine Reynoso	Dec 16, 2020 02:55 PM	Finished imagining.	Add Attachment
Katherine Reynoso	Dec 16, 2020 11:41 AM	I called and let her know her hard drive is completely dead. We can see if we can recover her files, but not guarantee. I'll send her an email when the computer is ready to roll out again.	Add Attachment
Katherine Reynoso	Dec 16, 2020 10:45 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Dec 15, 2020 01:54 PM	Dell logo pops up and goes black with an error Press f1 to reboot, after she reboots gets "cant because hard drive is not found" computer will be behind info desk.	Add Attachment