Service Request Ticket

Service Request Information

CONTACT	Name	Kunda, Sue	Date	Dec 16, 2020 01:44 PM
	Department	Library & Media Services	Phone	88893
	Location		Email	kundas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140657 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2AYDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298; Snagit 2020 v.20 Ed VISA2019011035 & Camtasia 2020 Education v.20 Upg VISA2019011035 MAY2020;
	Wired NIC	98:5A:EB:CC:90:34
	Wireless NIC	C0:CE:CD:EB:71:C5
	Bluetooth NIC	C0:CE:CD:EB:71:C6

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 14, 2021 04:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 14, 2021 04:01 PM	this has been located. .	Add Attachment
Peter Puettmann	Jan 14, 2021 03:25 PM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Dec 16, 2020 02:13 PM	Kat and i found it, she still needs monitor	Add Attachment
Stephanie Magee	Dec 16, 2020 02:09 PM	replied and said YES! she returned the old equipment it	Add Attachment
Stephanie Magee	Dec 16, 2020 01:44 PM	emailed on 12/16 to see if she returned old wou #20140657	Add Attachment