Service Request Ticket - # 76790

Service Request Information

CONTACT Name Monge, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 16, 2020 01:56 PM
Department Library & Media Services Phone 88887
Location Email monger@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141147[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3VTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3VTHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from W#20110897 SR59533 MAR2016: Adobe Captivate 5 WIN from P0076330, Articulate Studio 2nd Edtion Pro from VISA2008/08/1104:08:47 upgraded to Articulate Studio '09 VISA2010001822, CrazyTalk 5 Pro from VISA2008/08/1104:08:57, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723; Adobe CC20**(NAMED USER)Robert Monge subscription APR2018 Order#10447;

Wired NIC 98:90:96:D5:7E:E9

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 05, 2021 03:17 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 05, 2021 03:17 PM 
Camtasia doesn't need to unserialized. If it's old 
enough, then you can download for free on their 
website. They decided to buy a new one and they can 
install it.
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Katherine Reynoso Dec 18, 2020 10:30 AM 
****This is an email****
Hello,

I know Robert will be on vacation until January, 
but I wanted to keep both of you updated. I tried 
to see if Camtasia and Snagit could be 
transferable to the new computer. I submitted a 
request with the software developer, and I 
noticed that the version currently installed of 
Camtasia is no longer supported. I would suggest 
buying a new version, but if this isn't a good 
option, I will wait until I hear back from them 
on how to transfer the license.

Thank You,
Katherine
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Katherine Reynoso Dec 18, 2020 10:25 AM 
I submitted a ticket with Techsmith to see if we 
can still transfer the software to another 
computer.
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Katherine Reynoso Dec 17, 2020 01:32 PM 
I'm going to try to get camtasia off this and 
snagit.
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Lourdes Salazar Dec 17, 2020 01:29 PM 
Returned 12/17
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Katherine Reynoso Dec 17, 2020 08:27 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Dec 16, 2020 04:52 PM 
Needs Camtasia and snagit.
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Stephanie Magee Dec 16, 2020 02:13 PM 
will be by tomorrow with old cpu
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Stephanie Magee Dec 16, 2020 01:56 PM 
emailed on 12/16 and he will bring it by next 
timee he can.
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