Service Request Ticket

Service Request Information

CONTACT	Name	Rhoads, Carlie	Date	Dec 17, 2020 08:56 AM
	Department	The Research Institute	Phone	88328
	Location		Email	rhoadsc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20160443 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	CSPL4C2	Description	Dell Latitude 3460 mobile thin client
	Serial No.	CSPL4C2	Location	PDR
	CPU	Unknown
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Windows VDA license from P0102602 and VMware Academic Horizon 7 Enterprise with SNS from P0101072
	Wired NIC	98:40:BB:0E:E7:84
	Wireless NIC	B0:C0:90:C5:7B:3B
	Bluetooth NIC	B0:C0:90:C5:7B:3C

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 04, 2021 10:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Mar 04, 2021 10:03 AM	She had dropped this off.	Add Attachment
Katherine Reynoso	Mar 04, 2021 08:05 AM	I have her old computer, but she has a loaner with her.	Add Attachment
Katherine Reynoso	Mar 04, 2021 07:28 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Mar 04, 2021 07:28 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Mar 04, 2021 07:28 AM	The inventory was last updated in 2019, She is coming in today and I'll take a look and see if she did actually bring this in.	Add Attachment
Stephanie Magee	Jan 08, 2021 01:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Jan 08, 2021 01:14 PM	Task reassigned to Stephanie Magee.	Add Attachment
Stephanie Magee	Dec 17, 2020 08:56 AM	inventory says in office closing ticket	Add Attachment
Stephanie Magee	Dec 17, 2020 08:56 AM	need #20160443	Add Attachment