Service Request Ticket - # 76810

Service Request Information

CONTACT Name Robertson, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 21, 2020 08:01 AM
Department College of Education Phone 89466
Location Email robertsonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191068[Edit Inv] (opens in a new window) Bldg/Room PDR PDR
Service Tag 9XTQNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. 9XTQNW2 Location PDR

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 2C:EA:7F:25:20:63


Wireless NIC 74:D8:3E:1A:FD:4C

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Dec 23, 2021 02:00 PM 
Task reassigned to Michael Ellis.
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Michael Ellis Dec 23, 2021 02:00 PM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Dec 21, 2020 08:01 AM 
****This is an email****
Sophos Central Event Details for Western Oregon University

What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20191068

User associated with device: MASH\robertsonm

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.

Help sources:

Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000.

Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598.

Sign in to https://central.sophos.com/ for more information

Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.
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