Service Request Ticket - # 76812

Service Request Information

CONTACT Name Latham-Scott, Kristin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 21, 2020 09:09 AM
Department Natural Science Division Phone 88868
Location Email lathamscottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190535[Edit Inv] (opens in a new window) Bldg/Room NS 104
Service Tag 1RNQ1Z2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 1RNQ1Z2 Location Hamid Behmard, Division Chair replaces W#20140673

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 98:E7:43:67:A9:8F


Wireless NIC 50:EB:71:EB:90:CE


Bluetooth NIC 50:EB:71:EB:90:D2

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Dec 23, 2021 02:00 PM 
Task reassigned to Michael Ellis.
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Michael Ellis Dec 23, 2021 02:00 PM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Dec 21, 2020 09:09 AM 
****This is an email****
Sophos Central Event Details for Western Oregon University

What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20190535

User associated with device: MASH\lathamscottk

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.

Help sources:

Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000.

Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598.

Sign in to https://central.sophos.com/ for more information

Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.
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