Service Request Ticket - # 76816

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 22, 2020 09:56 AM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191037[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag 80XQNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. 80XQNW2 Location Paula Taylor

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 2C:EA:7F:25:28:B5


Wireless NIC 74:D8:3E:18:84:C7

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Dec 15, 2022 03:48 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Dec 15, 2022 03:48 PM 
Task reassigned to John Rushing.
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Michael Ellis Dec 23, 2021 02:01 PM 
sophos not seen in 2-3mo.
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Stephanie Magee Dec 22, 2020 09:56 AM 
Sophos Central Event Details for Western Oregon 
University

What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20191037

User associated with device: MASH\pricesl

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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