Service Request Ticket

Service Request Information

CONTACT	Name	Eyster, Gabriela	Date	Jan 04, 2021 09:57 AM
	Department	Facilities Services	Phone	89388
	Location		Email	eysterg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140488 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	8KKCB42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from W#20101378 dobe Acrobat Pro 10 WIN license from P0083034, Adobe Design Standard CS6 WIN from P0085592; CANCELED MAY2020 REMOVE ----Adobe CC 20** SERIALIZED DESKTOP order11038 SR70970----
	Wired NIC	98:90:96:BF:14:E2

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Feb 04, 2021 11:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Feb 04, 2021 11:07 AM	It's good now.	Add Attachment
Katherine Reynoso	Feb 01, 2021 01:59 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Jan 04, 2021 09:57 AM	**This is an email** Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20140488 User associated with device: MASH\eysterg How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now. Help sources: Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000. Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598. Sign in to https://central.sophos.com/ for more information Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.	Add Attachment