Service Request Ticket - # 76825

Service Request Information

CONTACT Name Harden, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2021 10:15 AM
Department Creative Arts/Art Phone 88460
Location Email hardenm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20180468[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 15in 2.2GHz 6-core i7 #MR932LL/A
Serial No. C02XJ65BJG5H Location PDR

CPU Intel Core i7 (2.2GHz 6‑core 8th‑gen)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2018007938; Adobe CC desktop for NAMED USER of Adobe CC20**;

Wireless NIC F0:18:98:86:10:F6


Bluetooth NIC F0:18:98:26:6B:3D


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Feb 22, 2022 03:39 PM
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 22, 2022 03:38 PM
Task reassigned to John Rushing.
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John Rushing Feb 22, 2022 03:38 PM
Updated with new version of Sophos.
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Michael Ellis Dec 23, 2021 02:01 PM
sophos not seen in 1-5mo.
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Lourdes Salazar Jan 04, 2021 10:15 AM
****This is an email****
Sophos Central Event Details for Western Oregon University

What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20180468

User associated with device: W20180468\hardenm

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.

Help sources:

Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000.

Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598.

Sign in to https://central.sophos.com/ for more information

Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.
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