Service Request Ticket - # 76827

Service Request Ticket - # 76827

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Service Request Information

CONTACT	Name	Thompson, Annika	Date	Jan 04, 2021 10:26 AM
	Department	VP Academic Affairs/Provost	Phone	89407
	Location		Email	thompsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171050 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSFFRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFFRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:DB:7D

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Mar 23, 2021 03:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Mar 23, 2021 03:37 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Mar 23, 2021 03:37 PM	returned and imaging. got updated to new system.	Add Attachment
Lourdes Salazar	Jan 04, 2021 10:26 AM	**This is an email** This email alert was generated by Sophos Central. Do not reply to this email. Sophos Central Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20171050 User associated with device: MASH\thompsona How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now. Help sources: Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000. Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598. Sign in to https://central.sophos.com/ for more information Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.	Add Attachment