Service Request Ticket - # 76828

Service Request Information

CONTACT Name Eyster, Gabriela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2021 01:31 PM
Department Facilities Services Phone 89388
Location Email eysterg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161101[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag J8JL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. J8JL2H2 Location SLGFA

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; AUTODESK Architecture Engineering Construction Collection Multi-user ELD Annual Subscription 04/19/2018-04/18/2019 network license 1 seat; TRANE Trace 700 VISA2018007975; Microsoft Project Standard 2016 UCS201800TBA OCT2018 SR#69899 ; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;

Wired NIC D4:81:D7:D8:3B:BE


Wireless NIC 00:28:F8:FE:0A:BF

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Feb 04, 2021 11:08 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Feb 04, 2021 11:08 AM 
I deleted a few programs and adobe products. She 
said it's mostly slow with Adobe. She will let me 
know if she wants it reimaged. She has a special 
program, that will be hard to reinstall because 
it came from a vendor.
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Katherine Reynoso Feb 03, 2021 01:55 PM 
****This is an outgoing email****
Hi Gabriela,

I need some additional information regarding 
service request #76828

Description: *1/4* Slow laptop/PDF issues

I'm Katherine with UCS. We've received a few tasks 
from you regarding slow computers. I was wondering 
when would be a good time for me stop by and help 
with this issue. You can email me or call our front 
office at 503-838-8925

Thank you,
Katherine
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Public
Katherine Reynoso Feb 01, 2021 01:59 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Jan 06, 2021 03:29 PM 
I put this back in the inbox.
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Katherine Reynoso Jan 06, 2021 03:29 PM 
I logged in to the computer and had no issues 
with freezing or issue with PDF reader. I called 
and let her know I didn't experience any 
problems, but would like to meet up to check out 
the issue on her account. I also saw that flash 
player is installed and should be off unless it 
requires it for her job.
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Alix Karkanen Jan 04, 2021 01:31 PM 
in the in box
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Alix Karkanen Jan 04, 2021 01:31 PM 
Gaby's machine is running super slow and 
everytime she tries to open a PDF the computer 
crashes.

She has a personal machine she can use, but 
hopefully it can be done soon?

(971)341-9398
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