Service Request Ticket - # 76842

Service Request Information

CONTACT Name Nail, Ike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2021 03:08 PM
Department Creative Arts/Music Phone 88341
Location Email naili@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20180493[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp 24 InfinityEdge Monitor #U2417H
Serial No. 8CK56R2 Location PDR
TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

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Katherine Reynoso
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Katherine Reynoso Jan 07, 2021 08:03 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 06, 2021 03:09 PM 
Apparently there a pipe broke and steam filled 
the room all weekend. It didn't effect his laptop 
but his monitor 20180493[Edit Inv] and computer in 102B 
20150205[Edit Inv] might have issues in the future because 
of the steam.
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Katherine Reynoso Jan 06, 2021 03:08 PM 
Monitor didn't work, when it did the keyboard 
wasn't working correctly (only some keys worked). 
The DP adapter is loose, told him to check it if 
it continued to have issues. Changed Keyboard and 
mouse, and it's working perfectly now.
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