Service Request Ticket - # 76849

Service Request Ticket - # 76849

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Service Request Information

CONTACT	Name	Navarete, Briana	Date	Jan 07, 2021 01:34 PM
	Department	Admissions Office	Phone	88193
	Location		Email	navareteb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200320 (opens in a new window)	Bldg/Room	WEL 110I
	Service Tag	JH52043	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	jh52043	Location	Armando Solario
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:C4:C8
	Wireless NIC	08:5B:D6:6F:B8:96

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Stephanie Magee	Mar 04, 2021 09:49 AM	can we get an update on this this afternoon? She called thismorning	Add Attachment
Stephanie Magee	Mar 01, 2021 10:08 AM	Brought PC back in because of major issues. Slow, wont print, probably needs a image, Peter is looking at it	Add Attachment
Katherine Reynoso	Jan 15, 2021 01:23 PM	John brought back macbook to be reinventoried.	Add Attachment
Katherine Reynoso	Jan 15, 2021 01:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 15, 2021 01:23 PM	John delivered it before 12. It already had a monitor from Macbook setup.	Add Attachment
Katherine Reynoso	Jan 15, 2021 01:18 PM	Should be finished.	Add Attachment
John Rushing	Jan 15, 2021 10:28 AM	Moved in AD to Admissions.	Add Attachment
John Rushing	Jan 15, 2021 10:28 AM	I made the user an admin	Add Attachment
John Rushing	Jan 15, 2021 10:28 AM	OS and Dell Command updates have been ran.	Add Attachment
Stephanie Magee	Jan 15, 2021 10:12 AM	She is moving to remote work for the next two weeks. If this isnt done by 12 (not a big deal) shell have to wait to get it.	Add Attachment
Katherine Reynoso	Jan 14, 2021 08:31 AM	Started this image on the standup desk.	Add Attachment
Alix Karkanen	Jan 11, 2021 02:30 PM	needs zoom, office, the basics. give her a call when it's ready to go !	Add Attachment
Alix Karkanen	Jan 11, 2021 02:15 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Jan 11, 2021 02:15 PM	Would like someone to come by tomorrow between 1-5 to do the switch and set up? She doesn't know how to do it.	Add Attachment
Alix Karkanen	Jan 11, 2021 02:14 PM	she doesn't know what the doc is lol, so make sure you grab that when you pick the setup up, and let me know the WOU# is on it	Add Attachment
Alix Karkanen	Jan 07, 2021 01:42 PM	On middle counter, when this is ready to go please let her know! and make sure that we get the other machine and dock back please!	Add Attachment
Alix Karkanen	Jan 07, 2021 01:34 PM	We set Briana up with a Mac a few months back, but she would like to be switched over to a PC Set up. Computer used to be 20200218 Doc used to be NOW; Computer - 20200320 Doc - 20200355	Add Attachment