Service Request Ticket - # 76850

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2021 02:05 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191091[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag F0XRNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. F0XRNW2 Location note taking laptop

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:D8:3E:17:89:DC


Wireless NIC 2C:EA:7F:1F:A9:20

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann May 14, 2021 09:05 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 09, 2021 04:43 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Jan 07, 2021 03:41 PM 
sent email for ZOOM call
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Lourdes Salazar Jan 07, 2021 02:06 PM 
****This is an email****
My name is Rose Chism- rchism17@mail.wou.edu
I am working on a school laptop from home.
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Lourdes Salazar Jan 07, 2021 02:05 PM 
****This is an email****
Hello UCS!
We had previously set up the I-Drive on my laptop so that I was able to access it away from campus. It worked for quite some time but today it wouldn't open or load at all.
I've attached a picture of what it looks like.
Let me know if there is something I can do.

Thank you,

Rose
ODS
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Capture.PNG