Service Request Ticket - # 76860

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2021 01:41 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20200228[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 21.5-inch iMac with Retina 4K Display #Z148
Serial No. SC02DJ0EV07F6 Location 2 Weeks 5/6-5/20

CPU Unknown


OS Unknown Software

Wired NIC 18:7E:B9:09:EB:90


Wireless NIC 14:7D:DA:69:51:66


Bluetooth NIC 14:7D:DA:26:0D:9B

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Feb 02, 2021 01:25 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Feb 02, 2021 01:25 PM 
She hasn't setup her computer physically, she will 
do it on her own. She will call when she wants 
admin rights. We still need to pick up her old 
computer.
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Stephanie Magee Feb 02, 2021 10:35 AM 
completed
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Katherine Reynoso Jan 20, 2021 03:53 PM 
****This is an email****
Katherine,
There's no rush - I'd prefer to have them 
delivered and set up in our office spaces, to 
make sure everything connects correctly to the 
printers and the second monitor. 

Kent's office is ready anytime - so why don't we 
start with his computer first. The desk is empty, 
and Nathan came over the other week, so the phone 
and internet have been connected. I'm on campus 
Monday-Friday, 8-5, so I can let you in the 
building and into his new office whenever it's 
convenient for you. 

Thank you!!
Best,

Denise Visuano
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Katherine Reynoso Jan 20, 2021 03:40 PM 
****This is an outgoing email****
Hi Denise,

I need some additional information regarding 
service request #76860

Description: GFA Replacing 20130461[Edit Inv]

I'm Katherine with UCS. We have your GFA 
replacement iMacs. We are currently short-
staffed, so we are only available for pick-ups. 
You can pick the iMacs between Thursday between 
9:00 AM-12:00PM or Friday 9:00AM-12:00PM and 
1:00PM-4:00PM. We would like to know when you 
plan on arriving, so we may have your iMacs ready 
to go. However, if this doesn't work for you, or 
if you would prefer us to deliver and set this 
up, we will have to postpone until towards the 
end of next week. Also, we have Kent St. Claire's 
iMac ready as well, should I coordinate with you 
on this or can I email him?

Thank You,
Katherine
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Public
Katherine Reynoso Jan 15, 2021 01:18 PM 
Finished and ready for delivery. I call later for 
delivery.
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Katherine Reynoso Jan 14, 2021 09:50 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Jan 12, 2021 01:36 PM 
getting an imac instead;

20200228[Edit Inv]
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Alix Karkanen Jan 11, 2021 01:41 PM 
computer; 20200321[Edit Inv]
doc; 20200392[Edit Inv]

monitor will be set up shortly
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