Service Request Ticket

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Service Request Information

CONTACT	Name	Mahoney, Kristin	Date	Jan 11, 2021 01:54 PM
	Department	Admissions Office	Phone	88194
	Location		Email	mahoneyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200469 (opens in a new window)	Bldg/Room	TODD 236
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	C02DQ17FQ05N	Location	Amy Rizo _RECOVERED 9/6/23--STOLEN 8/28/2023
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	C4:91:0C:B4:18:0D
	Bluetooth NIC	C4:91:0C:B5:45:D8

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Joanie Kinnaman	May 05, 2021 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joanie Kinnaman	Apr 28, 2021 03:42 PM	is this complete?	Add Attachment
Lourdes Salazar	Mar 25, 2021 11:48 AM	**This is an email** Sounds good! See you then. Welcome center, Admissions Office.	Add Attachment
Lourdes Salazar	Mar 25, 2021 11:40 AM	scheduled monday @9	Add Attachment
Lourdes Salazar	Mar 25, 2021 11:40 AM	**This is an email** I received a call asking for a good day to install my new computer/docking station. I'm available Monday morning for whatever time works for you all.	Add Attachment
Peter Puettmann	Mar 25, 2021 08:13 AM	this is ready now.	Add Attachment
Alix Karkanen	Mar 24, 2021 09:12 AM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Mar 23, 2021 09:08 AM	sorry, just now got this. Doc; 20200458 laptop; 20200414 monitor is the same;	Add Attachment
Joanie Kinnaman	Mar 19, 2021 09:23 AM	Task reassigned to Alix Karkanen.	Add Attachment
Joanie Kinnaman	Mar 19, 2021 09:23 AM	SHE ORDERED A DELL SETUP. Can you swap everything but the monitor so that she can get it sooner than later. Thanks	Add Attachment
Stephanie Magee	Mar 11, 2021 02:26 PM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Mar 10, 2021 09:09 AM	emailed	Add Attachment
John Rushing	Feb 16, 2021 03:52 PM	Task reassigned to New Equip. Setup.	Add Attachment
Peter Puettmann	Feb 15, 2021 10:59 AM	moivng to back shelf. need to find out if user has moniter and then they can pick it up	Add Attachment
Peter Puettmann	Feb 15, 2021 10:56 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Feb 15, 2021 10:39 AM	done with setup/updates. Has CC, VPN, and Zoom	Add Attachment
Alix Karkanen	Feb 04, 2021 01:04 PM	correction on the doc; 20200392	Add Attachment
Alix Karkanen	Feb 04, 2021 10:08 AM	mon 20200491	Add Attachment
Alix Karkanen	Jan 11, 2021 01:54 PM	computer; 20200469 doc; 20200356 mon soon	Add Attachment